Delivery and Compliance Information
Delivery Types
• Scheduled routes
• Same day delivery
• Emergency delivery
• On demand pickup
Chain of Custody Procedures
At pickup
• Courier checks package labels
• Records pickup time
• Collects signature
• Notes client name and department
During transport
• Items stay sealed
• Stored away from personal items
• GPS tracking available
At drop off
• Delivery confirmed with staff
• Signature or timestamp recorded
• Courier logs completion
Temperature Control Procedures
• Insulated coolers
• Ice packs or medical insulation
• No exposure to heat or cold
• Short delivery time
Confidentiality and HIPAA
• PHI stays confidential
• HIPAA Privacy Rule
• HIPAA Security Rule
Payment Policies
Accepted payment
• Credit or debit
• ACH
• Check
• Money order
• Invoice
• Monthly billing
Liability
• Safe transport
• On time delivery
• Accurate documentation
• Chain of custody integrity
Billing terms
• Due 15 to 30 days
• STAT delivery requires immediate payment
Service Guarantee
• Professional drivers
• Secure handling
• Accurate chain of custody
• Compliant transport
• Clear communication
• On time delivery
• Strong route planning
Client Responsibilities
• Use UN3373 packaging
• Correct labeling
• Accurate addresses
• Handling notes
• Access for pickup
Courier may refuse unsafe items.
Insurance
• General liability
• Auto liability
• Cargo insurance
Medical Courier Equipment
• Insulated coolers
• Temperature data loggers
• Mounting systems
Vehicle Safety and Monitoring
• GPS tracking
• Sanitized cargo area
• Stable temperature zone
• Roadside safety tools
